Frequently Asked Questions

Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.

Q: What geographic areas do you serve?

A: We primarily serve the Midwest region, including Missouri and Kansas, but we’re open to discussing projects outside this area depending on scope and scale.

Q: Can a VRF recover after a night set back by running 24/7?

A: VRF systems do not need to operate 24/7 to recover from a night setback. With proper configuration, they can recover effectively. However, significant setbacks are not recommended, as VRF systems typically require more time to reach setpoint conditions unless supplemental heating is available.

Q: Can you support our existing system?

A: In some cases, yes. It depends on the type of system you have and whether it’s compatible with our solutions. Please contact us to discuss your specific setup.

Q: How energy efficient are your solutions?

A: Our systems are designed for efficiency. With integrated HVAC, lighting, and security controls, you can reduce energy use, improve performance, and meet sustainability goals.

Q: How do I get support or service after installation?

A: We offer ongoing support and maintenance to ensure your systems continue operating smoothly. Our local team is available for troubleshooting, upgrades, and system optimization. We also offer phone support during business hours.

Q: How long does integration take?

A: Timelines vary depending on project size and existing infrastructure, but we work closely with your team to ensure minimal disruption and efficient deployment.

Mistake: Failure to train staff.

Operators who don’t understand BAS logic often make changes or use manual overrides that could increase energy or occupant discomfort.

Mistake: Neglecting maintenance of sensors and equipment.

Faulty or dirty sensors and equipment can cause incorrect control, leading to inefficient operation and increased costs. Failing to implement or maintain proper equipment schedules in the BAS. Without schedules, HVAC and lighting systems often run continuously, even during unoccupied periods. This leads to unnecessary energy consumption, increased wear on equipment, and higher utility costs. Proper scheduling ensures systems operate only when needed, aligning with occupancy patterns and business hours.

Q: What made you choose the systems you represent?

A: We’ve selected trusted, industry-leading platforms—Automated Logic for HVAC control, Crestron for lighting, Gallagher for security, Hanwha for CCTV, and Edwards for fire alarm—because of their reliability, innovation, and seamless integration with our Building Automation System (BAS). Together, they provide a unified, efficient, and secure building management solution.

Q: What industries do you work with?

A: We work across a range of industries, including education, government, healthcare, corporate, industrial facilities, and more! Check out our Case Studies for comparable projects.

Q: Can I set and forget a BAS?

A: BAS requires continuous monitoring, tuning, and updates. Seasonal changes, occupancy shifts, and equipment aging demand adjustments.

FAQ Submission

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Client Experiences

The guys at Control Service Company are there for us any time we need them, no matter the issue. In addition to that, what you see is what you get. Once we sit down and explain our needs, they come up with a tailored solution to meet those needs every time.

Kevin Countryman, Cerner
Senior Facility Manager

With the implementation of control systems in critical facilities, there is so much more to consider than just price. Sometimes, we pay more for Control Service Company and the Automated Logic product, but it’s because they are both second-to-none when it comes to reliability. In working with CSC, our clients can be confident the products and processes in place will keep their most precious data and resources protected.

Tim Frank, Burr Computer Environments
Principal & Primary Mechanical Engineer

The graphic front of WebCTRL has made response times much quicker. It seems like such a simple thing, yet no one else is doing it. It’s red, yellow or green; it’s so easy to get it and then drill down into complicated detail as needed to resolve issues. Plus, I can access the information from anywhere and make adjustments. We’re a huge proponent of both Automated Logic and Control Service Company.

Matt Heinrich, Rockhurst University
Associate VP for Facilities & Technology