Frequently Asked Questions

Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.

Mistake: Failure to train staff.

Operators who don’t understand BAS logic often make changes or use manual overrides that could increase energy or occupant discomfort.

Q: Can I set and forget a BAS?

A: BAS requires continuous monitoring, tuning, and updates. Seasonal changes, occupancy shifts, and equipment aging demand adjustments.

Q: What industries do you work with?

A: We work across a range of industries, including education, government, healthcare, corporate, industrial facilities, and more! Check out our Case Studies for comparable projects.

Q: How energy efficient are your solutions?

A: Our systems are designed for efficiency. With integrated HVAC, lighting, and security controls, you can reduce energy use, improve performance, and meet sustainability goals.

Q: What geographic areas do you serve?

A: We primarily serve the Midwest region, including Missouri and Kansas, but we’re open to discussing projects outside this area depending on scope and scale.

Q: How long does integration take?

A: Timelines vary depending on project size and existing infrastructure, but we work closely with your team to ensure minimal disruption and efficient deployment.

Q: What made you choose the systems you represent?

A: We’ve selected trusted, industry-leading platforms—Automated Logic for HVAC control, Crestron for lighting, Gallagher for security, Hanwha for CCTV, and Edwards for fire alarm—because of their reliability, innovation, and seamless…

Q: Can you support our existing system?

A: In some cases, yes. It depends on the type of system you have and whether it’s compatible with our solutions. Please contact us to discuss your specific setup.

FAQ Submission

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DISCOVER AUTOMATION EXPERTISE

Discover why CSC is the leading building automations expert in the Midwest. Explore our journey and commitment to excellence as we transform buildings with cutting-edge technology and seamless integration, creating smarter, more efficient environments for all.

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Client Experiences

I’ve been fortunate to work with Control Service Company for a number of years. My first  first interactions with CSC was in Kansas where I was impressed with the company in providing support for our aging systems while providing service to our new products. When I moved to Pleasant Hill, we were transitioning to using CSC implemented Automated Logic across the district. We have a variety of units and CSC worked miracles in providing service for us. Our facilities department raves about their professionalism and customer service.  The fact that CSC can troubleshoot remotely provides savings in time and efficiency.
On another note, CSC has been integral in providing a location (and food) for our administrative retreats. We appreciate so much the fact that we have a superior facility where we can set goals and team build without the hindrance of interruptions. We will gladly recommend CSC to any company and/or school district.

Dr. Wayne Burke, Superintendent of Pleasant Hill R-lll

Working with Control Service Company on the Tower 2 renovation was an exceptional experience. Their expertise, attention to detail, and commitment to seamless integration played a crucial role in the project’s success. CSC’s proactive approach ensured that our facility remained operational while implementing advanced, energy-efficient solutions tailored to our needs. Their team’s professionalism and dedication to excellence make them a trusted partner for AdventHealth.

Jason Piper
Admin. Director of Planning, Design and Construction

I’ve worked with Control Service since 2002, first in Louisburg where we transitioned five buildings to Automated Logic and upgraded HVAC systems. When I moved to Pleasant Hill, CSC implemented Automated Logic across the district using energy-saving bonds. What truly sets CSC apart is their service—especially their phone support. Our team can handle routine maintenance while CSC troubleshoots remotely, even making adjustments like actuator timing over the phone. Their responsiveness and expertise make maintaining a robust system simple while ensuring energy savings, cost control, and excellent air quality.

Mike Cleavenger, Pleasant Hill R-III School District Director of Facilities

Over the years CSC has helped solve a myriad of complex HVAC problems at multiple facilities and critical facilities I’ve been involved with. They can handle anything you give them, from small problems to giant projects multimillion dollar projects….you get the same great customer service every time!

– Kevin Waite- Lead Data Center Engineer at US Bank (LinkedIn)