Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.
Frequently Asked Questions
Mistake: Failure to train staff.
Mistake: Poor integration with other systems
Mistake: Not using trend data and analytics.
Q: Can I override controls without tracking?
Mistake: Ignoring ongoing Optimization and Monitoring Based Commissioning (MBCx)
Q: Should you schedule your equipment to start early so it reaches setpoint by the time occupants arrive?
Q: Does demand limiting work by shutting off equipment during peak demand periods?
Q: Can a VRF recover after a night set back by running 24/7?
Q: Is scheduling everything off after hours enough?
Q: Does lowering setpoints always save energy?
Q: Can I set and forget a BAS?
Q: Does installing a BAS automatically save energy?
Q: Can you upgrade older legacy systems?
Q: Do you provide user training after installation?
Q: Can we phase implementation over time or does it need to be done all at once?
Q: What industries do you work with?
Q: Can you provide reporting or analytics for energy usage and system performance?
Q: How energy efficient are your solutions?
Q: Do you offer remote monitoring or cloud-based access?
Q: Can you provide design-build services or do you only install specified systems?
Q: What geographic areas do you serve?
Q: Can you help during retrofit or renovation projects?
Q: Do you coordinate with other trades during construction?
Q: What is the benefit of involving a controls contractor early in a project?
Q: How long does integration take?
Q: How do I get support or service after installation?
Q: Is your system scalable for future growth?
Q: What are the benefits of a fully integrated BAS?
Q: Do I need to replace my current system to work with yours?
Q: Do you support integration with third-party or legacy systems?
Q: Can CSC integrate with my existing building automation system?
Q: When does a controls contractor start working on a project?
Q: What made you choose the systems you represent?
Q: Can you support our existing system?
FAQ Submission
DISCOVER AUTOMATION EXPERTISE
Discover why CSC is the leading building automations expert in the Midwest. Explore our journey and commitment to excellence as we transform buildings with cutting-edge technology and seamless integration, creating smarter, more efficient environments for all.
Need more information?
Contact our team for personalized assistance.
Client Experiences
I’ve been fortunate to work with Control Service Company for a number of years. My first first interactions with CSC was in Kansas where I was impressed with the company in providing support for our aging systems while providing service to our new products. When I moved to Pleasant Hill, we were transitioning to using CSC implemented Automated Logic across the district. We have a variety of units and CSC worked miracles in providing service for us. Our facilities department raves about their professionalism and customer service. The fact that CSC can troubleshoot remotely provides savings in time and efficiency.
On another note, CSC has been integral in providing a location (and food) for our administrative retreats. We appreciate so much the fact that we have a superior facility where we can set goals and team build without the hindrance of interruptions. We will gladly recommend CSC to any company and/or school district.
Dr. Wayne Burke, Superintendent of Pleasant Hill R-lll
I’ve worked with Control Service since 2002, first in Louisburg where we transitioned five buildings to Automated Logic and upgraded HVAC systems. When I moved to Pleasant Hill, CSC implemented Automated Logic across the district using energy-saving bonds. What truly sets CSC apart is their service—especially their phone support. Our team can handle routine maintenance while CSC troubleshoots remotely, even making adjustments like actuator timing over the phone. Their responsiveness and expertise make maintaining a robust system simple while ensuring energy savings, cost control, and excellent air quality.
Mike Cleavenger, Pleasant Hill R-III School District Director of Facilities
By working with Control Service Company, our call-back and service costs have dropped dramatically. We don’t see their team often because we don’t need to. When we do have issues, they don’t remain a problem long with CSC on the job.
Frank Bartkowski, Cerner
Chief Engineer
The graphic front of WebCTRL has made response times much quicker. It seems like such a simple thing, yet no one else is doing it. It’s red, yellow or green; it’s so easy to get it and then drill down into complicated detail as needed to resolve issues. Plus, I can access the information from anywhere and make adjustments. We’re a huge proponent of both Automated Logic and Control Service Company.
Matt Heinrich, Rockhurst University
Associate VP for Facilities & Technology
