Frequently Asked Questions

Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.

Mistake: Failure to train staff.

Operators who don’t understand BAS logic often make changes or use manual overrides that could increase energy or occupant discomfort.

Q: Can I set and forget a BAS?

A: BAS requires continuous monitoring, tuning, and updates. Seasonal changes, occupancy shifts, and equipment aging demand adjustments.

Q: What industries do you work with?

A: We work across a range of industries, including education, government, healthcare, corporate, industrial facilities, and more! Check out our Case Studies for comparable projects.

Q: How energy efficient are your solutions?

A: Our systems are designed for efficiency. With integrated HVAC, lighting, and security controls, you can reduce energy use, improve performance, and meet sustainability goals.

Q: What geographic areas do you serve?

A: We primarily serve the Midwest region, including Missouri and Kansas, but we’re open to discussing projects outside this area depending on scope and scale.

Q: How long does integration take?

A: Timelines vary depending on project size and existing infrastructure, but we work closely with your team to ensure minimal disruption and efficient deployment.

Q: What made you choose the systems you represent?

A: We’ve selected trusted, industry-leading platforms—Automated Logic for HVAC control, Crestron for lighting, Gallagher for security, Hanwha for CCTV, and Edwards for fire alarm—because of their reliability, innovation, and seamless…

Q: Can you support our existing system?

A: In some cases, yes. It depends on the type of system you have and whether it’s compatible with our solutions. Please contact us to discuss your specific setup.

FAQ Submission

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DISCOVER AUTOMATION EXPERTISE

Discover why CSC is the leading building automations expert in the Midwest. Explore our journey and commitment to excellence as we transform buildings with cutting-edge technology and seamless integration, creating smarter, more efficient environments for all.

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Client Experiences

John Crownhart was incredibly responsive and produced outstanding work, and his entire team exhibited just as much confidence and professionalism. I really didn’t think the museum would be able to save that much energy, but once we began using the environmental index tool effectively, we saw some incredible results. Ultimately, the art was the customer and the right control systems are critical for preserving it. For me personally, I was so impressed with Control Service Company I took a job there!

Stan Chandler,
Former Director of Operations for The Nelson-Atkins Museum

I’ve been fortunate to work with Control Service Company for a number of years. My first  first interactions with CSC was in Kansas where I was impressed with the company in providing support for our aging systems while providing service to our new products. When I moved to Pleasant Hill, we were transitioning to using CSC implemented Automated Logic across the district. We have a variety of units and CSC worked miracles in providing service for us. Our facilities department raves about their professionalism and customer service.  The fact that CSC can troubleshoot remotely provides savings in time and efficiency.
On another note, CSC has been integral in providing a location (and food) for our administrative retreats. We appreciate so much the fact that we have a superior facility where we can set goals and team build without the hindrance of interruptions. We will gladly recommend CSC to any company and/or school district.

Dr. Wayne Burke, Superintendent of Pleasant Hill R-lll

I know I’m not Control Service Company’s biggest customer, but they always treat me like I am their number one customer. Because Stan was a facilities manager, he understands my challenges and speaks my language. CSC has provided outstanding customer service and technology that eliminates my headaches while improving efficiency and Ceva’s bottom line.

Mark Potts,
Director of Facilities

The graphic front of WebCTRL has made response times much quicker. It seems like such a simple thing, yet no one else is doing it. It’s red, yellow or green; it’s so easy to get it and then drill down into complicated detail as needed to resolve issues. Plus, I can access the information from anywhere and make adjustments. We’re a huge proponent of both Automated Logic and Control Service Company.

Matt Heinrich, Rockhurst University
Associate VP for Facilities & Technology