Frequently Asked Questions

Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.

Q: Can a VRF recover after a night set back by running 24/7?

A: VRF systems do not need to operate 24/7 to recover from a night setback. With proper configuration, they can recover effectively. However, significant setbacks are not recommended, as VRF systems typically require more time to reach setpoint conditions unless supplemental heating is available.

Q: How long does integration take?

A: Timelines vary depending on project size and existing infrastructure, but we work closely with your team to ensure minimal disruption and efficient deployment.

Q: What made you choose the systems you represent?

A: We’ve selected trusted, industry-leading platforms—Automated Logic for HVAC control, Crestron for lighting, Gallagher for security, Hanwha for CCTV, and Edwards for fire alarm—because of their reliability, innovation, and seamless integration with our Building Automation System (BAS). Together, they provide a unified, efficient, and secure building management solution.

Mistake: Neglecting maintenance of sensors and equipment.

Faulty or dirty sensors and equipment can cause incorrect control, leading to inefficient operation and increased costs. Failing to implement or maintain proper equipment schedules in the BAS. Without schedules, HVAC and lighting systems often run continuously, even during unoccupied periods. This leads to unnecessary energy consumption, increased wear on equipment, and higher utility costs. Proper scheduling ensures systems operate only when needed, aligning with occupancy patterns and business hours.

Q: What geographic areas do you serve?

A: We primarily serve the Midwest region, including Missouri and Kansas, but we’re open to discussing projects outside this area depending on scope and scale.

Mistake: Failure to train staff.

Operators who don’t understand BAS logic often make changes or use manual overrides that could increase energy or occupant discomfort.

Q: Can you support our existing system?

A: In some cases, yes. It depends on the type of system you have and whether it’s compatible with our solutions. Please contact us to discuss your specific setup.

Q: Can I set and forget a BAS?

A: BAS requires continuous monitoring, tuning, and updates. Seasonal changes, occupancy shifts, and equipment aging demand adjustments.

Q: How do I get support or service after installation?

A: We offer ongoing support and maintenance to ensure your systems continue operating smoothly. Our local team is available for troubleshooting, upgrades, and system optimization. We also offer phone support during business hours.

Q: How energy efficient are your solutions?

A: Our systems are designed for efficiency. With integrated HVAC, lighting, and security controls, you can reduce energy use, improve performance, and meet sustainability goals.

Q: What industries do you work with?

A: We work across a range of industries, including education, government, healthcare, corporate, industrial facilities, and more! Check out our Case Studies for comparable projects.

FAQ Submission

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Discover why CSC is the leading building automations expert in the Midwest. Explore our journey and commitment to excellence as we transform buildings with cutting-edge technology and seamless integration, creating smarter, more efficient environments for all.

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Client Experiences

The Control Service Company team was comprised of good, knowledgeable professionals who were always willing and available to make adjustments throughout the life of the project. Not only are they more responsive than our former controls contractor, they have a better understanding of facilities operations in general and how their services impact other aspects of a client’s business..

Don Layne, BCBS KC
Operating Engineer

Over the years CSC has helped solve a myriad of complex HVAC problems at multiple facilities and critical facilities I’ve been involved with. They can handle anything you give them, from small problems to giant projects multimillion dollar projects….you get the same great customer service every time!

– Kevin Waite- Lead Data Center Engineer at US Bank (LinkedIn)

Our relationship with CSC has been extremely beneficial for Shawnee Mission Medical Center. From what I hear from my peers, it’s a continual struggle with other control companies. With CSC, we don’t have issues. We have a consistent cost basis and they always show up when we call. There’s no other control company I would recommend.

Bruce Murphy, Shawnee Mission Health
Administrative Director of Facilities and Construction