Frequently Asked Questions

Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.

Q: What industries do you work with?

A: We work across a range of industries, including education, government, healthcare, corporate, industrial facilities, and more! Check out our Case Studies for comparable projects.

Q: Can I set and forget a BAS?

A: BAS requires continuous monitoring, tuning, and updates. Seasonal changes, occupancy shifts, and equipment aging demand adjustments.

Q: How energy efficient are your solutions?

A: Our systems are designed for efficiency. With integrated HVAC, lighting, and security controls, you can reduce energy use, improve performance, and meet sustainability goals.

Q: How do I get support or service after installation?

A: We offer ongoing support and maintenance to ensure your systems continue operating smoothly. Our local team is available for troubleshooting, upgrades, and system optimization. We also offer phone support during business hours.

Mistake: Failure to train staff.

Operators who don’t understand BAS logic often make changes or use manual overrides that could increase energy or occupant discomfort.

Q: How long does integration take?

A: Timelines vary depending on project size and existing infrastructure, but we work closely with your team to ensure minimal disruption and efficient deployment.

Q: Can you support our existing system?

A: In some cases, yes. It depends on the type of system you have and whether it’s compatible with our solutions. Please contact us to discuss your specific setup.

Mistake: Neglecting maintenance of sensors and equipment.

Faulty or dirty sensors and equipment can cause incorrect control, leading to inefficient operation and increased costs. Failing to implement or maintain proper equipment schedules in the BAS. Without schedules, HVAC and lighting systems often run continuously, even during unoccupied periods. This leads to unnecessary energy consumption, increased wear on equipment, and higher utility costs. Proper scheduling ensures systems operate only when needed, aligning with occupancy patterns and business hours.

Q: What made you choose the systems you represent?

A: We’ve selected trusted, industry-leading platforms—Automated Logic for HVAC control, Crestron for lighting, Gallagher for security, Hanwha for CCTV, and Edwards for fire alarm—because of their reliability, innovation, and seamless integration with our Building Automation System (BAS). Together, they provide a unified, efficient, and secure building management solution.

Q: Can a VRF recover after a night set back by running 24/7?

A: VRF systems do not need to operate 24/7 to recover from a night setback. With proper configuration, they can recover effectively. However, significant setbacks are not recommended, as VRF systems typically require more time to reach setpoint conditions unless supplemental heating is available.

Q: What geographic areas do you serve?

A: We primarily serve the Midwest region, including Missouri and Kansas, but we’re open to discussing projects outside this area depending on scope and scale.

FAQ Submission

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Discover why CSC is the leading building automations expert in the Midwest. Explore our journey and commitment to excellence as we transform buildings with cutting-edge technology and seamless integration, creating smarter, more efficient environments for all.

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Client Experiences

The Control Service Company team was comprised of good, knowledgeable professionals who were always willing and available to make adjustments throughout the life of the project. Not only are they more responsive than our former controls contractor, they have a better understanding of facilities operations in general and how their services impact other aspects of a client’s business..

Don Layne, BCBS KC
Operating Engineer

CSC made what could have been a stressful project incredibly smooth. Their team communicated clearly, responded quickly, worked efficiently, and over delivered on their promises. We feel confident and secure with the systems now in place. I highly recommend CSC for any size project!”

— Dr. Michelle Wityk, Superintendent, Archie R-V School District

Working with Control Service Company on the Tower 2 renovation was an exceptional experience. Their expertise, attention to detail, and commitment to seamless integration played a crucial role in the project’s success. CSC’s proactive approach ensured that our facility remained operational while implementing advanced, energy-efficient solutions tailored to our needs. Their team’s professionalism and dedication to excellence make them a trusted partner for AdventHealth.

Jason Piper
Admin. Director of Planning, Design and Construction