Frequently Asked Questions

Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.

Mistake: Failure to train staff.

Operators who don’t understand BAS logic often make changes or use manual overrides that could increase energy or occupant discomfort.

Q: Can I set and forget a BAS?

A: BAS requires continuous monitoring, tuning, and updates. Seasonal changes, occupancy shifts, and equipment aging demand adjustments.

Q: What industries do you work with?

A: We work across a range of industries, including education, government, healthcare, corporate, industrial facilities, and more! Check out our Case Studies for comparable projects.

Q: How energy efficient are your solutions?

A: Our systems are designed for efficiency. With integrated HVAC, lighting, and security controls, you can reduce energy use, improve performance, and meet sustainability goals.

Q: What geographic areas do you serve?

A: We primarily serve the Midwest region, including Missouri and Kansas, but we’re open to discussing projects outside this area depending on scope and scale.

Q: How long does integration take?

A: Timelines vary depending on project size and existing infrastructure, but we work closely with your team to ensure minimal disruption and efficient deployment.

Q: What made you choose the systems you represent?

A: We’ve selected trusted, industry-leading platforms—Automated Logic for HVAC control, Crestron for lighting, Gallagher for security, Hanwha for CCTV, and Edwards for fire alarm—because of their reliability, innovation, and seamless…

Q: Can you support our existing system?

A: In some cases, yes. It depends on the type of system you have and whether it’s compatible with our solutions. Please contact us to discuss your specific setup.

FAQ Submission

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DISCOVER AUTOMATION EXPERTISE

Discover why CSC is the leading building automations expert in the Midwest. Explore our journey and commitment to excellence as we transform buildings with cutting-edge technology and seamless integration, creating smarter, more efficient environments for all.

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Client Experiences

By working with Control Service Company, our call-back and service costs have dropped dramatically. We don’t see their team often because we don’t need to. When we do have issues, they don’t remain a problem long with CSC on the job.

Frank Bartkowski, Cerner
Chief Engineer

CSC made what could have been a stressful project incredibly smooth. Their team communicated clearly, responded quickly, worked efficiently, and over delivered on their promises. We feel confident and secure with the systems now in place. I highly recommend CSC for any size project!”

— Dr. Michelle Wityk, Superintendent, Archie R-V School District

CSC has a phenomenal phone support system, and 90% of the time the engineer can fix the problem before he hangs up the phone. Plus, I can log into the system remotely, which saves both time and resources on service calls, and typically resolve any issue within 15 to 20 minutes. Between the energy savings we’ve achieved and increased patient satisfaction due to facility comfort, it’s a real win-win. I don’t see how we could have achieved our Energy Star rating without such an efficient system and such effective support.

Stacy Siebert, St. Mary’s Medical Center
Facilities Manager

We selected CSC for two primary reasons: We liked the Automated Logic product, and CSC came across as a company that really cared about its customers. Their customer service has consistently been a top priority, which has been the most refreshing part of this process. Even with several other vendors and companies involved, CSC has always remained at the center of the problem-solving effort.

Kyle Gorrell, Lee’s Summit Schools
Director of Facilities