CSC was founded by William E. Brown and Eugene F. Wakefield with a simple but powerful belief: clients deserved reliable, responsive, and knowledgeable support for their building systems. After years of servicing control systems throughout the Kansas City region, they saw a gap in the market. Too often, building owners were left waiting for answers, struggling with unresolved issues, or working with providers who lacked accountability.

CSC was created to change that experience. The company focused on showing up, following through, and building trust—long before “customer experience” became an industry buzzword.

In the early days of building automation, controls systems were complex and often misunderstood. Facility teams relied heavily on their service providers not just to fix problems, but to explain how systems worked and how to get the most out of them. CSC recognized early on that strong service meant more than repairs—it meant education, communication, and long-term partnership.

By prioritizing responsiveness and technical integrity, CSC became known as a company that clients could rely on. That reputation quickly set the company apart in a crowded and evolving market.

As building automation transitioned from pneumatic systems to digital controls and networked platforms, many firms struggled to adapt. CSC leaned into change while keeping its service-first mindset intact. When CSC became an Authorized Automated Logic Dealer in 1989, the company embraced advanced technology without losing sight of the customer.

Instead of selling technology alone, CSC focused on how systems performed in real buildings, for real people. Clients didn’t just receive a system—they gained a partner who understood their goals, constraints, and long-term needs.

Today, CSC designs, installs, and services advanced building automation systems across multiple markets, but the core philosophy remains unchanged. Customer service still drives how projects are executed, how service calls are handled, and how long-term system support is delivered.

That commitment shows up in:

• Proactive communication and transparent project coordination
• Lifecycle service and system optimization
• Hands-on training for facilities teams
• Long-term relationships built on trust and accountability

Technology has evolved, but the importance of strong customer service has not.

Modern buildings are more complex than ever. Integrated HVAC, lighting, security, and life safety systems require experienced partners who understand both the technology and the operational realities of a facility. CSC’s service-driven approach ensures that systems are not only installed correctly, but supported throughout their entire lifecycle.

For CSC, customer service is not a department—it’s a mindset that has guided the company for more than five decades.

Customer service was CSC’s original differentiator in the controls market, and it remains one of the most important reasons clients continue to partner with us today. From the first service calls in Kansas City to complex, integrated systems across the Midwest, CSC’s success has always been built on listening, responding, and delivering with integrity.

As the building automation industry continues to evolve, CSC remains committed to the principle that started it all: taking care of the customer, every step of the way.

Reach out to us and be a part of our story! See how we can support your facility, visit our solutions page or reach out to schedule a consultation.