Frequently Asked Questions

Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.

Mistake: Failure to train staff.

Operators who don’t understand BAS logic often make changes or use manual overrides that could increase energy or occupant discomfort.

Q: Can I set and forget a BAS?

A: BAS requires continuous monitoring, tuning, and updates. Seasonal changes, occupancy shifts, and equipment aging demand adjustments.

Q: What industries do you work with?

A: We work across a range of industries, including education, government, healthcare, corporate, industrial facilities, and more! Check out our Case Studies for comparable projects.

Q: How energy efficient are your solutions?

A: Our systems are designed for efficiency. With integrated HVAC, lighting, and security controls, you can reduce energy use, improve performance, and meet sustainability goals.

Q: What geographic areas do you serve?

A: We primarily serve the Midwest region, including Missouri and Kansas, but we’re open to discussing projects outside this area depending on scope and scale.

Q: How long does integration take?

A: Timelines vary depending on project size and existing infrastructure, but we work closely with your team to ensure minimal disruption and efficient deployment.

Q: What made you choose the systems you represent?

A: We’ve selected trusted, industry-leading platforms—Automated Logic for HVAC control, Crestron for lighting, Gallagher for security, Hanwha for CCTV, and Edwards for fire alarm—because of their reliability, innovation, and seamless…

Q: Can you support our existing system?

A: In some cases, yes. It depends on the type of system you have and whether it’s compatible with our solutions. Please contact us to discuss your specific setup.

FAQ Submission

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Discover why CSC is the leading building automations expert in the Midwest. Explore our journey and commitment to excellence as we transform buildings with cutting-edge technology and seamless integration, creating smarter, more efficient environments for all.

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Client Experiences

Tony and the entire CSC team were great to work with on the OPH Mental Health project. Tony was always responsive; weather it was a quick phone call or a trip to our office to go over things with me, I could always count on him to get the information I needed quickly. Controls work is so involved; there are so many moving pieces, but the field team was always working seamlessly with our team to keep the project moving along.

Lauren Titzman, Project Manager
P1 Group

John Crownhart was incredibly responsive and produced outstanding work, and his entire team exhibited just as much confidence and professionalism. I really didn’t think the museum would be able to save that much energy, but once we began using the environmental index tool effectively, we saw some incredible results. Ultimately, the art was the customer and the right control systems are critical for preserving it. For me personally, I was so impressed with Control Service Company I took a job there!

Stan Chandler,
Former Director of Operations for The Nelson-Atkins Museum

The Control Service Company team was comprised of good, knowledgeable professionals who were always willing and available to make adjustments throughout the life of the project. Not only are they more responsive than our former controls contractor, they have a better understanding of facilities operations in general and how their services impact other aspects of a client’s business..

Don Layne, BCBS KC
Operating Engineer

The graphic front of WebCTRL has made response times much quicker. It seems like such a simple thing, yet no one else is doing it. It’s red, yellow or green; it’s so easy to get it and then drill down into complicated detail as needed to resolve issues. Plus, I can access the information from anywhere and make adjustments. We’re a huge proponent of both Automated Logic and Control Service Company.

Matt Heinrich, Rockhurst University
Associate VP for Facilities & Technology