Frequently Asked Questions

Learn more about Control Service Company and our mission to deliver intuitive and innovative solutions. Submit your own questions or ask one of our knowledgeable technicians.

Q: Can you support our existing system?

A: In some cases, yes. It depends on the type of system you have and whether it’s compatible with our solutions. Please contact us to discuss your specific setup.

Q: Can I set and forget a BAS?

A: BAS requires continuous monitoring, tuning, and updates. Seasonal changes, occupancy shifts, and equipment aging demand adjustments.

Mistake: Failure to train staff.

Operators who don’t understand BAS logic often make changes or use manual overrides that could increase energy or occupant discomfort.

Q: How energy efficient are your solutions?

A: Our systems are designed for efficiency. With integrated HVAC, lighting, and security controls, you can reduce energy use, improve performance, and meet sustainability goals.

Q: What geographic areas do you serve?

A: We primarily serve the Midwest region, including Missouri and Kansas, but we’re open to discussing projects outside this area depending on scope and scale.

Q: Can a VRF recover after a night set back by running 24/7?

A: VRF systems do not need to operate 24/7 to recover from a night setback. With proper configuration, they can recover effectively. However, significant setbacks are not recommended, as VRF systems typically require more time to reach setpoint conditions unless supplemental heating is available.

Mistake: Neglecting maintenance of sensors and equipment.

Faulty or dirty sensors and equipment can cause incorrect control, leading to inefficient operation and increased costs. Failing to implement or maintain proper equipment schedules in the BAS. Without schedules, HVAC and lighting systems often run continuously, even during unoccupied periods. This leads to unnecessary energy consumption, increased wear on equipment, and higher utility costs. Proper scheduling ensures systems operate only when needed, aligning with occupancy patterns and business hours.

Q: How long does integration take?

A: Timelines vary depending on project size and existing infrastructure, but we work closely with your team to ensure minimal disruption and efficient deployment.

Q: What industries do you work with?

A: We work across a range of industries, including education, government, healthcare, corporate, industrial facilities, and more! Check out our Case Studies for comparable projects.

Q: How do I get support or service after installation?

A: We offer ongoing support and maintenance to ensure your systems continue operating smoothly. Our local team is available for troubleshooting, upgrades, and system optimization. We also offer phone support during business hours.

Q: What made you choose the systems you represent?

A: We’ve selected trusted, industry-leading platforms—Automated Logic for HVAC control, Crestron for lighting, Gallagher for security, Hanwha for CCTV, and Edwards for fire alarm—because of their reliability, innovation, and seamless integration with our Building Automation System (BAS). Together, they provide a unified, efficient, and secure building management solution.

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Client Experiences

The graphic front of WebCTRL has made response times much quicker. It seems like such a simple thing, yet no one else is doing it. It’s red, yellow or green; it’s so easy to get it and then drill down into complicated detail as needed to resolve issues. Plus, I can access the information from anywhere and make adjustments. We’re a huge proponent of both Automated Logic and Control Service Company.

Matt Heinrich, Rockhurst University
Associate VP for Facilities & Technology

CSC made what could have been a stressful project incredibly smooth. Their team communicated clearly, responded quickly, worked efficiently, and over delivered on their promises. We feel confident and secure with the systems now in place. I highly recommend CSC for any size project!”

— Dr. Michelle Wityk, Superintendent, Archie R-V School District

CSC has a phenomenal phone support system, and 90% of the time the engineer can fix the problem before he hangs up the phone. Plus, I can log into the system remotely, which saves both time and resources on service calls, and typically resolve any issue within 15 to 20 minutes. Between the energy savings we’ve achieved and increased patient satisfaction due to facility comfort, it’s a real win-win. I don’t see how we could have achieved our Energy Star rating without such an efficient system and such effective support.

Stacy Siebert, St. Mary’s Medical Center
Facilities Manager